The things people ask
The questions that come up most, answered the way we would answer them on the phone.
Ordering
How far ahead should I order?
A few days is plenty for pies and cookies. Cakes are made to order, so give us a week where you can, and a little more for a large order.
Can I change or cancel an order?
Yes, up to two days before your date for pickup and local delivery, and up to the day before a shipped box leaves. After that the ingredients are bought and the baking has started.
Do I need an account?
No. You can order as a guest every time. An account saves your details and keeps your receipts in one place, and you are offered one at the end.
Can I order by phone?
Yes, and plenty of people do. Call (843) 640-5000 and we will take the order and the payment there and then.
Pickup, delivery and shipping
Where do I collect?
The James Island kitchen, 1740 Signal Point Road, Unit 250, Monday to Saturday between 9 and 5.
Do you deliver?
Within 15 miles of downtown Charleston, for $9. Further than that, we ship.
Where do you ship?
Anywhere in the lower 48 states, for a flat $9. Not Alaska, Hawaii or the territories, because the journey is too long for something baked this week.
How long does shipping take?
Two to three days, cooled and sealed. Boxes leave early in the week so nothing sits in a depot over a weekend.
The baking
Is anything gluten-free?
Some things are made with gluten-free ingredients and are marked as such. The kitchen is not a gluten-free facility, so it is a good choice for a preference and not a safe one for coeliac disease.
I have a serious allergy. What should I do?
Call us before you order. Everything is baked in one kitchen on shared equipment, and we would far rather have that conversation than the other one.
How long does it keep?
Pies are best the day they are collected and good for two or three days after. Cookies keep about a week in a sealed tin. Cakes keep three days chilled.
Why do some things disappear?
We bake with the season. Anything out of season stays on the shop marked as such, and you can ask to be told when it is back.
Gifts and larger orders
Can you send it straight to someone?
Yes. Mark it as a gift at checkout and tell us what the card should say, and Kelly writes it out by hand. No prices go in the box.
Do you do corporate orders?
Regularly. Tell us the numbers and the dates on the Gifts page and we will come back with what is possible.
Can I get our logo on the box?
Yes, for larger runs, and with enough notice to have them made. Ask on the Gifts page and we will talk it through.
Then it is one nobody has asked yet.
Call the kitchen and we will tell you. Then we will put it on this page, which is how every question above got here.